Refund Policy

Last updated: July 28, 2026

This Refund Policy explains how cancellations, duplicate charges, failed service delivery, subscriptions, and Loomacord usage credits are handled. It supplements our Terms of Service. Nothing in this policy limits rights that cannot be waived under applicable consumer law.

1. Subscription cancellation

You may cancel a subscription at any time using the billing controls made available in your account or by contacting support@loomacord.com. Cancellation stops future renewals. Unless applicable law requires otherwise or we state otherwise at checkout, access continues through the end of the paid billing period.

2. Duplicate, unauthorized, or incorrect charges

If you believe a charge was duplicated, unauthorized, or made for the wrong amount, contact support@loomacord.com promptly with the account email, charge date, and amount. Do not send full card numbers. We will investigate and correct confirmed billing errors.

3. Failed or incomplete service delivery

When a metered Loomacord operation fails before the requested service is delivered, the related usage credits should not be permanently consumed. Where the system cannot restore them automatically, contact support and we will review the operation record. If Loomacord accepted payment but did not provide the purchased subscription or credit allocation, we will either provide the missing access or issue the appropriate refund.

4. Usage credits

Loomacord credits are internal, non-transferable metering units used only to measure access to Loomacord features. They are not money, stored value, cryptocurrency, or a payment method; they cannot be redeemed for cash or used to buy third-party goods or services. Credits already consumed by a completed operation are generally not refundable because the underlying compute or provider service has already been used. We may make exceptions for verified service failures, billing errors, or where required by law.

5. How to request review

Email support@loomacord.com with your account email, the date and amount at issue, and a short explanation. We may request information reasonably needed to verify the account and transaction. We aim to acknowledge requests promptly; processor and bank posting times may vary after a refund is approved.

6. Charge disputes

You retain the right to contact your card issuer or payment provider. Contacting us first often resolves billing mistakes faster and gives us an opportunity to investigate the underlying service record. We do not penalize good-faith reports of unauthorized or incorrect charges.